We understand that there may come a time when you might want to delete your KoChat account. Whether you’re taking a break from social media or simply moving on, we want to make the process as straightforward as possible for you. This guide outlines the steps to delete your account and provides information about what happens to your data after deletion.
Steps to Delete Your Account
1. **Open KoChat App:** Start by launching the KoChat app on your device. Make sure you're logged in to the account you wish to delete.
2. **Go to Profile:** Once you're in the app, navigate to the **Profile** screen. You can find this at the bottom right corner of the app.
3. **Access Settings:** In your profile screen, look for the **Settings** option. Tap on it to access the settings menu.
4. **Request Account Deletion:** Scroll down until you find the **Delete User** option. Tap on it and follow any additional prompts to confirm that you want to delete your account.
Please note, after requesting account deletion, your account will not be immediately removed. There is a retention period of **90 days** during which your data is kept in case you change your mind. After this period, your account and all associated data will be permanently deleted.
By following these steps, you will have successfully requested to delete your KoChat account. Please note that our team, listed under the developer name KoChat on our Google Play Store listing, prioritizes your privacy and data security.
Data Deletion and Retention
When you request your account to be deleted, KoChat will remove your profile, meeting messages, and all personal data associated with your account. However, for regulatory, legal, or security reasons, some types of non-personal data may be retained beyond the 90-day period.
Data That Will Be Deleted:
- Personal Information: Includes your name, email address, and phone number.
- Meetings History: All messages sent and received through the app.
- Profile Information: Your user profile and any personal settings.
Data That May Be Retained:
- Log Records: Anonymized usage logs for security and troubleshooting purposes.
- Aggregated Data: Non-personal, aggregated data used for analytical purposes.
Need Help?
If you encounter any issues during the account deletion process or have any questions regarding the data retention policy, please don't hesitate to contact our support team. You can reach us directly through the app or by visiting the [Support Section](https://kochat.app/Support.html) on our website.
Remember, deleting your KoChat account is irreversible once the retention period has passed. If you're considering returning to KoChat in the future, you might want to simply deactivate your account temporarily.
Thank you for using KoChat. We hope to have provided you with a valuable service and wish you all the best in your future endeavors.